Privacy Notice

  1. General

This Privacy Notice sets out how Famagusta District Transport Organisation (OSEA) (hereinafter referred to as “Company” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that We interact with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to our Data Protection Officer (DPO) at info@osea.com.cy

 

  1. Who we are

Famagusta District Transport Organisation (OSEA)

 

The Famagusta District Transportation Organization (OSEA) was founded in 2009. It has signed a Concession Agreement for Public Passenger Transport Service with the contracting Authority, the Department of Road Transport of Cyprus, with the purpose of performing public passenger transport by buses. OSEA operates all bus routes within the non-occupied Famagusta District, including the communities of Xylofagou, Xylotymbou and Ormideia, as well as bus routes from the non-occupied Famagusta District to Larnaca and from Larnaca to the non-occupied Famagusta District.

 

The founding members of OSEA are physical persons and legal entities with many years of experience in the field of Public Passenger Transport in Famagusta District. The founding members of OSEA include PEAL Famagusta (based in Paralimni), EMAN Buses (based in Agia Napa) and other bus owners in the communities of Liopetri, Avgorou, Dasaki Achnas, Xylofagou, Ormideia and Xylotymbou.

 

OSEA currently employs more than 150 people (stationmasters, inspectors, routers, clerks, drivers, telephone operators, etc.). As this new system of public bus transport evolves, this number is expected to increase even more, thus establishing OSEA as a dynamic economic cell in Famagusta District.

 

OSEA has already started the complete renewal of its fleet with new modern buses that are accessible to people with disabilities and environmentally friendly, offering passengers high-quality services that include: free Wi-Fi internet connection, USB charging ports, multimedia and information system with 15” screens, pedestrian and cyclist protection system, Closed-Circuit Television (CCTV) that monitor the passenger compartment and bicycle racks. (Closed-Circuit TeleVision is installed but is not in used yet).

 

Within the general effort of OSEA to establish this new effort in Public Transportation successfully, special emphasis is given to the constant upgrade of the services provided with the main aim being the best possible service to our passengers.

 

Acknowledging its responsibilities as a contacting company from the first day that the new system of Public Transport was launched on 5 July 2010, OSEA has embraced the vision of a new era in Public Transport and understands the social benefits that the success of this effort will have and it has set the full success of this effort as its main aim. High quality and efficient customer service is one of the main priorities of OSEA.

 

Some of the other main priorities of OSEA are:

 

* The increase of the number of people that commute with buses and the establishment of the bus as the most reliable and safe form of public transport,

* Constant dedication to the best possible service and to the provision of updated information to all passengers, with special care for people with disabilities and mobility problems,

* The coverage with frequent bus routes of the entire region of the non-occupied Famagusta District and the communities of Xylofagou, Ormideia and Xylotymbou, as well as the expansion of route schedules especially during the summer months,

* The effective protection of our natural environment and the gradual alleviation of traffic congestion.

 

With this new system of Public Transport, passengers will have the opportunity to commute safely with our modern buses. They will also be able to enjoy a comfortable journey, while at the same time contributing to the decongestion of road traffic and to the big effort made to protect the environment. Most importantly though, passengers will have the chance to commute economically, thus reducing transportation expenses in their family budget.

 

Our main offices are located at 66 Megalou Alexandrou Street, P.O.B. 34002, 5309 Paralimni, Cyprus.

 

We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, We endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.

 

  1. Your personal information

When you visit one of our offices, our internet website(s), our social media pages, our online advertising channels or our representatives in various exhibitions (in Cyprus or abroad) we may ask you to provide us with certain information so that we can communicate with you about our products and services. You are not obliged to provide us with such information, but if you choose not to, you may miss out on events and special offers and certain services may not be available to you.

 

The personal information we will ask you to provide is the following:

 

  • personal information We collect and use if you make a contract with us such as your name, title.
  • contact details such as postal addresses, email addresses and telephone numbers;
  • Personalized Smart Card with photo, ID;
  • information required by us to meet legal and regulatory requirements;
  • financial information, such as payment related information and debit/credit card information;
  • visits to our offices;
  • personal information We collect and use from third parties;
  • CCTV footage (Use only in one room);
  • CCTV footage in Buses Install (Not Working Yet)
  • any other information you may provide to us.
  1. When filling out the Contact Form on our website (https://osea.com.cy/en/contact-us/)you will be asked to provide:
  • First Name
  • Last Name
  • Tel
  • e-mail
  • Title
  • Fax (optional)
  • Address (optional)
  1. How we use it

Here at Famagusta District Transport Organisation (OSEA) We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

 

The purposes for which we collect your personal information are as follows:

 

  1. To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
  2. To obtain feedback from you that will help us to improve and/ or further the provision of our facilities and services.
  3. To communicate with you about our services that may be of interest to you.
  4. To communicate with you about products and/or services of our affiliates that may be of interest to you.
  5. To enable us to perform our obligations towards you.
  6. To comply with a legal obligation to which we may be subject.
  7. Any other purpose specifically requested and/or agreed by you

Your personal information is processed and stored in our central offices located in Paralimni. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.

 

We use third party service providers to store and process personal data in certain ways which are useful for the purposes of our business. We use a cloud-based service provider which provides a Customer Relations Management software. These service providers are only allowed to process your personal data to the extent necessary to provide the services we have requested from them. Famagusta District Transport Organisation (OSEA) shall not carry out any automated decision-making activities, including profiling, using your personal information.

 

  1. How long we keep it

Your information will be kept only for as long as required to fulfil the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory or technical reasons.

 

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Data Retention Policy for more information on our personal data retention schedule.

 

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to info@osea.com.cy

 

  1. Your rights

You have various rights under the applicable Data Protection Laws, and, GDPR, subject to certain exemptions, in connection with the processing of your personal data:

 

  1. Right to access the data– You have the right to request a copy of the personal data that we hold about you, together with other information in connection to our processing of the that personal data;
  2. Right to rectification– You have the right to request that any inaccurate data which is held about you is corrected, or, if the retained information is incomplete, you may request that we update the information, in such a manner, so that it is rendered complete;
  3. Right to erasure– You have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the ‘right to be forgotten’.
  4. Right to restriction of processing or to object to processing – You have the right to request that we no longer process your personal data for particular purposes, or, to object to our processing of your personal data for particular purposes.
  5. Right to data portability– You have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine-readable format.
  6. Right to complain – You have the right to lodge a complaint with the Data Protection Authority if you are unhappy with our processing of your personal data.
  7. Right to withdraw your consent– When we process your personal data on the basis of your consent, you are free to withdraw that consent, at any time, by contacting us, using the contact details below. Please note that if you withdraw your consent, we may not be able to continue providing you with the service to which the consent is related.

You may proceed with communicating your wish of exercising your above-mentioned rights, through the use of the contact details set out below.

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at info@osea.com.cy. In the event that you wish to complain about how we have handled your personal data, please contact Famagusta District Transport Organisation (OSEA) Data Protection Officer at info@osea.com.cy or in writing at 66 Megalou Alexandrou Street, P.O.B. 34002, 5309 Paralimni, Cyprus. We will then look into your complaint and work with you to resolve the matter.

 

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Office of the Commissioner for Personal Data Protection, at:

 

1 Iasonos Str.,

1082 Nicosia,

P.O. Box 23378,

1682 Nicosia

Tel: +357 22818456

Fax: +357 22304565

Email: commissioner@dataprotection.gov.cy

 

  1. Changes to this Privacy Notice

Famagusta District Transport Organisation (OSEA) keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will be communicated to you promptly and shall also appear on the Firm’s website at [https://osea.com.cy/en/]

 

This Privacy Policy was last updated on 11/05/2023.

en_GBEnglish